Privacy policy

Privacy Policy

Fish Hut Aqua & Pet Supplies
Last updated: 04 September 2025

1. Introduction

Fish Hut Aqua & Pet Supplies (“Fish Hut”, “we”, “us” or “our”) operates fishutaqua.com.au (the “Site”).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us, subscribe to our marketing communications, or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact us:

Email: fishutaqua@gmail.com

Address:
Fish Hut Aqua & Pet Supplies
2/9 Dawson Street
Coburg North VIC 3058
Australia

3. Personal Information We Collect

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing communications or otherwise interact with Fish Hut, we may collect information including:

• Your name
• Billing and shipping address
• Email address
• Mobile or telephone number
• Order and purchase history
• Payment-related information
• Products you purchase or show interest in
• Customer service communications
• Marketing preferences
• Any other information you voluntarily provide to us

Payments are processed through Shopify and/or our authorised payment providers. Fish Hut does not directly store your complete credit or debit card details.

Device and Usage Information

When you access our Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages and products viewed
• Search activity
• Referring websites
• Interaction with our Site
• Interaction with advertisements
• Shopping cart and checkout activity

This information may be collected through cookies, pixels, tags and similar technologies.

4. How We Use Your Personal Information

We may use your personal information to:

• Process, manage and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations, invoices and receipts
• Provide tracking and delivery updates
• Contact you regarding an existing order
• Notify you about delays, stock availability, substitutions or other matters relating to your purchase
• Provide customer service and respond to enquiries
• Manage refunds, returns, claims and other order-related matters
• Detect, investigate and prevent fraudulent or suspicious transactions
• Maintain appropriate business, accounting and taxation records
• Improve our website, products, services and customer experience
• Measure website and advertising performance
• Provide relevant advertising
• Send promotional emails and SMS/text messages where you have subscribed, consented or where otherwise permitted by applicable law

5. Email Addresses and Mobile Numbers

When you provide us with an email address or mobile number in connection with an order, we may use those details to communicate with you about that order or our services.

This can include:

• Order confirmations
• Payment or checkout information
• Shipping and tracking notifications
• Delivery updates
• Stock or availability issues affecting your order
• Delays or changes to your order
• Customer service communications
• Refund, replacement or claim information
• Other important information directly related to your purchase or interaction with Fish Hut

Providing an email address or mobile number for an order does not automatically mean that you have subscribed to all Fish Hut marketing communications.

If you separately subscribe, opt in or otherwise consent to receive marketing communications from us, we may use your email address and/or mobile number to send promotional communications such as:

• Sales and special offers
• Discount codes
• New product or livestock announcements
• Back-in-stock information
• Product recommendations
• Educational content
• Store news and updates
• Other Fish Hut promotions

Marketing preferences for email and SMS may be managed separately depending on how you subscribed.

You may unsubscribe from marketing emails using the unsubscribe link included in our marketing emails.

Where available, you may opt out of marketing SMS messages by following the unsubscribe instructions included in the message, such as replying STOP.

Opting out of marketing does not prevent us from contacting you when reasonably necessary regarding an order, transaction, customer service request or other non-marketing matter.

We do not sell, rent or provide your email address or mobile number to unrelated third parties for their own independent marketing purposes.

Your contact details may, however, be processed by service providers acting on our behalf where necessary to operate our business, communicate with you or provide our services.

6. Marketing and Advertising

If you have subscribed or otherwise consented to receive marketing from us, we may send you promotional emails and/or SMS communications.

We may also use advertising and analytics services to understand how customers interact with our Site and advertisements and to measure or personalise advertising.

These services may include:

• Shopify
• Google Analytics
• Google Ads
• Meta advertising services, including Facebook and Instagram
• Shopify Audiences
• Email and SMS marketing platforms used by Fish Hut

These services may use cookies, pixels or similar technologies to collect information about your interaction with our Site and advertisements.

You can unsubscribe from direct email or SMS marketing at any time using the opt-out method provided in the communication.

7. Sharing Personal Information

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate Fish Hut and provide our services.

These may include:

• Shopify and other e-commerce service providers
• Payment processors
• Banks and payment services
• Shipping, postal and courier providers
• Email and SMS communication providers
• Customer service systems
• Analytics providers
• Advertising platforms
• IT, hosting and website service providers
• Professional advisers where reasonably necessary

These providers may receive only the information reasonably required for them to provide their services.

For example, a courier may require your name, delivery address, email address and/or phone number to deliver an order and provide tracking notifications.

We may also disclose personal information where required or authorised by law, to respond to a lawful request from an authority, to investigate suspected fraud, or to protect our legal rights.

Fish Hut does not sell or rent customer personal information to unrelated businesses for their own independent marketing purposes.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to operate correctly and improve your experience.

Cookies may be used to:

• Maintain shopping cart functionality
• Remember preferences
• Enable checkout and account features
• Analyse website traffic
• Understand how customers use our Site
• Measure advertising performance
• Provide relevant advertising
• Help prevent fraud and improve security

Some cookies are essential for the Site to function, while others may relate to analytics, marketing or advertising.

You may be able to control cookies through your browser or available privacy settings. Blocking certain cookies may affect the functionality of the Site.

Further information about cookies used by Shopify is available through Shopify’s Cookie Policy.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, taxation, accounting, fraud-prevention and business record-keeping obligations.

Order information may therefore be retained even after an order has been completed.

Where permitted by law, you may contact us to request deletion of personal information that we are no longer required to retain.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use established third-party platforms and service providers, including Shopify and authorised payment providers, to process transactions and operate our online store.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children and Minors

Our products and services are intended to be purchased by adults.

We do not knowingly collect personal information directly from children for the purpose of marketing to them.

If you believe that a child has provided us with personal information inappropriately, please contact us using the details above.

12. Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated personal information be corrected.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, Australian law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required.

13. Overseas Service Providers

Some of the third-party services we use may process or store information outside Australia.

For example, e-commerce, analytics, advertising, email, SMS, payment or technology providers may operate infrastructure in other countries.

Where we use such providers, personal information may be processed in accordance with their respective privacy policies and applicable privacy laws.

14. Privacy Complaints

If you have a concern or complaint regarding how we have handled your personal information, please contact us first at:

fishutaqua@gmail.com

We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

The latest version will be published on our Site, together with the date it was last updated.