Live Arrival Gurantee

HERE AT FISH HUT AQUA WE PRIDE OURSELVES ON THE HEALTH AND WELL BEING OF OUR PLANTS AND ANIMALS. WE PACK AND SHIP OUR LIVESTOCK IN THE BEST POSSIBLE WAY TO ENSURE SUCCESS OF DELIVERY. PLEASE READ OUR GUARANTEE POLICY BELOW FOR YOUR CHOICE OF SHIPPING.

Click & Collect at our store in Unit 2 9 DAWSON ST, COBURG NORTH, VIC, Australia is availableand free.

Fish Hut Aqua guarantees for all orders received within 24 hours of dispatch. If parcels are mismanaged by the courier or held up in transit we cannot guarantee the health and safety of the livestock and therefore cannot except any claims.To avoid this please select Air Freight Shipping for a 100% Live Guarantee & choose your appropriate airport during checkout. Claims must be accompanied with an accurate photo of the fish or plants in the original sealed bag(s). Delivery costs are non-refundable.

Please e-mail a photograph and details of your claim on the day of your order arriving to fishutaqua.com.au so that we can process a replacement or credit. 

Our Live Arrival Guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination for over 30 minutes.
  • The livestock are not held at the delivery address and/or are on-sold or transferred to another person.

    Note: We do not ship any livestock to TAS, NT and WA.